On the TechTO stage ×5
Managing Hypergrowth
Watch on YouTube ↗Clutch Fills Up the Tank with $60M
Watch on YouTube ↗Fireside Chat with Dan Park of Clutch
Watch on YouTube ↗Founder Journey ft. Dan Park
Watch on YouTube ↗The Challenges of Re-Defining an Industry: The Story of Clutch
Watch on YouTube ↗First seen on the TechTO stage in 2020. Every talk is searchable — ask the archive about Dan ↗
In their words
When I say fake it till you make it, you gotta hustle like a duck: on the surface you are cool, calm and collected — underneath, you are hustling and you're running hard.
I was literally in my living room — I think I was in the fetal position — telling my wife, I don't know what's gonna happen here, because we were running out of cash.
I get a kick out of it personally — I think disruption is fun. If you get a lot of pushback from incumbents, that probably means you're onto something.
Within 12 days, we executed a 65% RIF. Probably one of the hardest things I've done personally in my professional career. We exited three of our five markets, and did a 97% down round. Basically just to survive.
I think the lesson that we've taken certainly is that product building and engineering resources are probably the most sacred resources for most startups, and hiring bodies to solve problems generally is more cost-efficient and also results in a better product.
If we don't get to this milestone in May, you have my full permission to go start looking for another job, because it's not going to survive.
The best way to get information is by putting a bet out there and seeing if it works or if it doesn't, adapting quickly and moving on.
If everything seems under control, you're just not fast enough, moving quickly enough.
A lot of companies, they don't they're not complacent because they're lazy. It's because they're scared.
More from TechTO ×2
Around the web ×4
Quick answers
What is Clutch?
A vertically integrated online used-car retailer. You pick from thousands of cars at clutch.ca; every one is bought into inventory, inspected and certified, delivered to your driveway, and backed by a 10-day money-back guarantee. It raised $60M in spring 2021 ($20M equity plus $40M in debt for inventory financing).
What did Dan Park do before Clutch?
He was a VC, then left to operate at Uber, where he ran Uber Eats in Canada: Toronto was its global launch city, and it scaled to almost a million deliveries a week. Clutch founder Stephen Seibel recruited him as CEO in September 2019.
What's his playbook for managing hypergrowth?
Three learnings from the notebook he kept at Uber: fake it till you make it (hustle like a duck), empower your people (high alignment, high autonomy), and find your operating rhythm (pick key metrics, assign accountability, review, act, repeat). And expect everything to break every time you double.





