On the TechTO stage ×1
First seen on the TechTO stage in 2023. Every talk is searchable — ask the archive about Samir ↗
In their words
In a single location the payback period in our market is over 30 months, 40 months sometimes. That is way too long. When we went up market, we just saw a customer that has a payback period of two and a half months.
I quickly realized that we needed to rewrite the entire code to make the architecture capable of handling the multi-location type of customers. Without that we would be stitching solutions, and over time that would not be serving us.
I had some shareholders and others that were hoping I'd come do a quick fix and sell. There is an attraction to that. But that's not who I am — build a business that is sustainable for years and years to come.
Around the web ×2
Quick answers
When did he take over TouchBistro?
April 2021, succeeding founder Alex Barrotti. He had been chairman of the board since 2020 and remains chairman as well as CEO.
What did he do before?
Finance leadership in payments and fintech, including Moneris, Heartland Payment Systems, First Data (now Fiserv) and Global Payments.
What other boards does he sit on?
Nuvei and ACI Worldwide, where he serves on the audit committees.