The people

What they build
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Working at ChargeSpot
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On the TechTO stage
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About
The pitch Goh gave the April 2018 TechTO stage was deliberately unglamorous — you put your phone down on a surface and it charges, which he called simple, boring and the reason they loved it. Google was the first customer, banks and large service firms followed, and the company built a sales team of 40 reps across the United States. The talk itself was about what happened next. Goh showed the actual cash-balance graph, noting founders almost never do, and said eight years in finance at Ernst & Young and CPP Investments had not given him the fiscal discipline he assumed it had: the company misjudged where its market sat in its development cycle, misread channel incentives, and met competition from players it hadn't expected. It recovered without raising outside capital, by building a forecast good enough to price every decision, cutting hard, and concentrating on the channels that worked.
Backers
Venture-backed early on; Goh says the company's recovery from near-failure was done without outside capital.
Quick answers
What does ChargeSpot make?
Wireless charging installed beneath a surface, so the transmitter is out of sight and a phone or tablet charges when set down on a desk, boardroom table or nightstand.
Who were its customers?
Goh named Apple's offices, Google's offices, WeWork and Marriott from the TechTO stage in April 2018. Google was the first customer.
What went wrong, in Goh's account?
Three things at once, plus more: misreading where the market was in its development cycle, misunderstanding channel incentives, and unexpected competitors. Cash ran down to the point he called it failing.