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About
ConnectWise sells to the companies that run other companies' IT. Its platform covers professional services automation and ticketing, remote monitoring and management, ScreenConnect remote access, quoting, billing and a security line that includes managed EDR and SIEM — the tools a managed service provider uses to take on more clients without adding staff for each one. Its own site describes a global IT community of more than 100,000 peers around the products.
Brothers Arnie and David Bellini started the business in Tampa, Florida in 1982. It stayed founder-run for most of its life; private equity firm Thoma Bravo acquired it in 2019.
On 20 January 2026 ConnectWise announced it had acquired zofiQ, the Toronto company whose AI agents work inside service-desk queues — triage, resolution and documentation — nine months after zofiQ's product launched. ConnectWise's own release says partners already running zofiQ saw a 20% increase in endpoints managed per technician. zofiQ co-founder Lee Silverstone joined the ConnectWise leadership team and told the story on a TechTO Together Toronto stage that March.
Backers
Owned by private equity firm Thoma Bravo, which acquired ConnectWise in 2019 in a deal widely reported at US$1.5 billion. The company was founder-owned before that.
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Quick answers
What does ConnectWise sell?
Software for managed service providers: professional services automation and ticketing, remote monitoring and management, ScreenConnect remote access, quoting and billing, and a security line covering managed EDR, SIEM and backup.
Who owns ConnectWise?
Thoma Bravo, which acquired the company in 2019. Brothers Arnie and David Bellini founded it in Tampa, Florida in 1982 and ran it until then.
What is the zofiQ acquisition?
On 20 January 2026 ConnectWise acquired zofiQ, a Toronto company whose AI agents absorb routine triage, resolution and documentation inside service-desk queues. ConnectWise reported a 20% lift in endpoints managed per technician for partners already using it.