On the TechTO stage ×1
First seen on the TechTO stage in 2026. Every talk is searchable — ask the archive about Lee ↗
In their words
if you truly listen, if you spend the time listening to your customers, all they will do is complain to you about what they're currently working on. All they will do is complain to you about the current software that they have to make use of. All they will do to you is just give you all of these problems to go solve.
burn the boats. That is like my biggest piece of advice for you. If you are halfassing it, if you are doing it in the evenings, on the weekends or whatever, for me that doesn't work. What happens is that you don't compound knowledge fast enough.
More from TechTO ×2
Around the web ×1
Quick answers
What is zofiQ?
A Toronto agentic-AI company, founded in 2023, whose agents triage, route, remediate and document tickets inside managed service providers' professional services automation workflows.
What happened to zofiQ?
ConnectWise announced its acquisition on 20 January 2026; terms were not disclosed. Co-founder Lee Silverstone joined the ConnectWise leadership team.
What was his TechTO talk about?
Going from 15 people to a 3,000-person organisation nine months after launch, and his case that customer obsession — not AI positioning or VC chasing — is what drives traction.