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About
SysAid's product is service management: incident, request, change, problem, knowledge, service level and service catalogue management, remote support, reporting and analytics, a workflow designer, automations, IT asset management, a CMDB and a licence manager. It sells in tiers — help desk, ITSM and ESM — and to education, higher education, healthcare, manufacturing, government, MSPs and HR.
The company's current positioning is agentic AI on top of that. It states its mission as liberating organisations "by putting AI to work for them and their people," and describes orchestrating service management using generative AI trained on data accumulated from thousands of customers and millions of users: "With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues." The AI line includes SysAid Copilot for agents and end users, AI Agents, an AI Agent Builder, an AI certification program, and AI security and governance.
Recent company news on its own site includes opening a UK data centre so British organisations get full data control, and appointing Francis Li as chief revenue officer. Avi Kedmi is chief executive.
Backers
A privately held software company; no investors or funding rounds are named on the pages read for this page.
Quick answers
What does SysAid do?
It sells IT and enterprise service management software: help desk, incident, request, change and problem management, asset management and remote support, with a generative-AI layer that handles employee requests directly.
How widely is it used?
The company reports ten million users worldwide, use in 140 countries, and availability in 42 languages. Those are its own figures, read from its about page in September 2026.
Who runs SysAid?
Avi Kedmi is chief executive, per the company's management team page. It recently appointed Francis Li chief revenue officer and opened a UK data centre.