The people
What they build
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Working at Voiceflow
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On the TechTO stage
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About
Braden Ream and his college co-founders started Voiceflow in Toronto in 2018 after getting an Alexa and discovering how bad the tooling was — teams everywhere, including inside Amazon, were designing conversations in spreadsheets, flowcharts, and Word docs. They built themselves a 'Figma for conversational AI,' used it internally for about a year, and made it the real product in 2019. (Forbes dates the founding to 2019 for that reason; this page uses 2018, per Ream's own account from the TechTO stage.) As Alexa skills gave way to LLM-powered agents, Voiceflow evolved into what Ream calls an agent management platform: a collaborative canvas plus the observability, environments, and controls enterprises need to run fleets of chat and voice agents. The company's site claims (as of July 2026) 4,000+ customers, 200,000+ users, and 10,000+ agents in production, with names like JP Morgan Chase, Turo, StubHub, and Trilogy — the PE fund that built 90+ agents on Voiceflow with a team of four or five. Ream's stated ambition, from the TechTO stage: do for agents what Shopify did for e-commerce. Voiceflow is headquartered in Toronto with a presence in San Francisco, and has raised roughly US$35 million from Felicis, OpenView, True Ventures, Craft Ventures, and Amazon's Alexa Fund — the August 2023 round still its latest disclosed as of July 2026.
Backers
Felicis (Series A lead), OpenView (2023 round lead), True Ventures (seed lead), Craft Ventures, Ripple Ventures, and Amazon's Alexa Fund, plus angels including Figma co-founder Dylan Field and Eventbrite founders Julia and Kevin Hartz. About US$35 million raised in total as of August 2023.
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Quick answers
What does Voiceflow actually do?
It's where teams build and run AI agents: design the conversation on a shared canvas, connect knowledge and tools, deploy to web chat or phone, then test and monitor in production. On the TechTO stage, Braden Ream argued the zero-to-one problem of building an agent is being solved — the hard part is managing thousands of them across an enterprise (permissions, reusable components, prompt libraries, A/B testing), which is why Voiceflow calls itself an agent management platform.
Who uses Voiceflow?
About 4,000 customers, from startups to Fortune 500 companies like JP Morgan and The Home Depot; the website also names Turo, StubHub, Allstate, and Cisco. Ream's favourite example from the TechTO stage: PE fund Trilogy built a central agent framework on Voiceflow — 90+ agents automating support across 90 products with a team of four or five, saving over $400,000 on customer support in its first 12 weeks.
How much has Voiceflow raised, and from whom?
Roughly US$35 million, with no new round disclosed as of July 2026: a US$3.5 million seed led by True Ventures (April 2019), a follow-on led by Amazon's Alexa Fund later that year, a US$20 million Series A led by Felicis (July 2021), and a US$15 million round led by OpenView (August 2023) that valued the company at US$105 million post-money.