On the TechTO stage ×1
First seen on the TechTO stage in 2018. Every talk is searchable — ask the archive about Ian ↗
In their words
the basic premise is that 80% of all customer service for b2c enterprise and large insurance Bank telcos and stuff will be handled by an AI in the next five years
so we provide a full stack everything you need to get into business delivering cognitive care to your end customers within a few months it's a full stack not just a chatbot
Around the web ×3
Quick answers
Who is Ian Collins?
The co-founder and long-time CEO of Wysdom, a Toronto company founded in 2012 as CrowdCare that sold software and services to improve AI-powered chat and voice bots. BetaKit, 2024-01-16, names him as founder and CEO and Jeff Brunet as co-founding CTO.
What happened to Wysdom?
Calabrio, a Thoma Bravo-backed contact-centre software company, acquired it in January 2024; terms were not disclosed. BetaKit (2024-01-16) reported Collins would become senior vice president of virtual agent solutions at Calabrio.
What is Ian Collins doing now?
Not verified beyond August 2024. A Founders Network event page dated 2024-08-27 describes him as 'most recently the founder and CEO of Wysdom.AI' who invests in, mentors and sits on the boards of startups and is working on his next company. No later first-party source was found.
Has Ian Collins spoken at TechTO?
Yes. He sat on the panel at TechTO's Special Edition on Microsoft AI in June 2018, introducing Wysdom's 'cognitive care' pitch: that most B2C customer service at banks, insurers and telcos would be handled by AI within five years (TechTO stage, 2018-06-08, at 1:25).