The people
What they build
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Working at Wysdom
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On the TechTO stage
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About
Collins and Brunet started the company in 2012 as CrowdCare after HP bought their earlier firm, Mobile Diagnostix. On the TechTO stage in June 2018 Collins described the product as 'cognitive care': a full stack for banks, insurers and telcos to hand most B2C customer service to an AI within a few months, not just a chatbot. The company later focused on analytics that find gaps in what a virtual agent can answer; Calabrio, a Thoma Bravo portfolio company, acquired it in January 2024 for an undisclosed sum. The wysdom.ai site no longer resolves.
Backers
Private; investors not named in the sources read. Acquired by Calabrio (Thoma Bravo) in January 2024.
Quick answers
What did Wysdom do?
Sold software and services to improve AI-powered virtual agents (chat and voice bots) for enterprises, per BetaKit (2024-01-16); on stage in 2018 Collins called it 'cognitive care'.
Who founded Wysdom?
Ian Collins (CEO) and Jeff Brunet (CTO), in 2012, under the name CrowdCare.
Is Wysdom still independent?
No. Calabrio acquired it in January 2024; Collins moved to Calabrio as SVP of virtual agent solutions at the time (BetaKit, 2024-01-16).