Sylvia Ng

Founder & CEO, ReturnBear

E-commerceTorontoOn TechTO stages since 2024

Sylvia Ng founded ReturnBear in 2021 and runs it as CEO. It handles e-commerce returns close to the customer — drop-off points and regional processing instead of shipping everything back — which cuts cost and waste for brands. She spent eighteen years in e-commerce at Google, eBay and Shopify, where she was a general manager.

On the TechTO stage ×1

TECHTO COMMERCE TORONTO14:34

Selling Globally | Sylvia Ng of Return Bear

Commerce Toronto · December 2024

Watch on YouTube ↗

First seen on the TechTO stage in 2024. Every talk is searchable — ask the archive about Sylvia ↗

In their words

you can't solve a physical problem or at least not yet and AI certainly hasn't been able to do that yet with software alone

TechTO Commerce Toronto, Dec 2024 · watch at 11:11 ↗

it costs almost when you add it all up around $30 for a brand to actually take a return back

TechTO Commerce Toronto, Dec 2024 · watch at 03:08 ↗

A few quotes can’t cover everything Sylvia said on the TechTO stage. 1,600+ talks are searchable.Ask about Sylvia ↗

More from TechTO ×1

Newsletter

October 8, 2024: Return to sender 📦The TechTO newsletter · mentions Sylvia

2024

Around the web ×1

Article

Meet The Ex-Shopify Executive Leading The Charge Towards A Greener Future For E-Commerce BrandsForbes

2024

Quick answers

What is ReturnBear?

A Toronto returns and reverse-logistics company Ng founded in October 2021, backed by Cadillac Fairview and Koru, the Ontario Teachers' venture studio. Returns platform Redo has since acquired it.

What did she do before?

Eighteen years in e-commerce, including Google, eBay, and Shopify, where she was a general manager working on products for early-stage merchants.

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Maintained by TechTO · facts sourced and dated · last reviewed Aug 3, 2026