What they build
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Working at Monzo
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About
Monzo's own framing is a bank built with its customers rather than at them: "By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better," and "We're focused on solving problems, rather than selling financial products." Its community forum suggests features, tests the app and supplies continuous feedback, and the bank publishes tone-of-voice guidelines on the grounds that how it communicates changes how people feel about it.
The product line is now a full retail bank. Personal current accounts include joint accounts and accounts for under-16s and 16-17s, with paid plans from £3 a month. Alongside them sit savings and cash ISAs, investments and pensions, the Flex Purchase and Flex Build credit cards, loans and overdrafts, home and contents insurance, mobile plans, and business accounts.
The bank says more than 16 million personal and business customers trust it with their banking. Its head office is a three-minute walk from Liverpool Street station in London, with further offices in Cardiff and staff working from many other places.
Backers
A venture-backed UK bank, privately held; no investors, valuation or funding rounds are named on the pages read for this page.
Quick answers
What is Monzo?
A UK digital bank built app-first. It offers current accounts, savings and ISAs, investments and pensions, credit cards, loans, overdrafts, insurance and business accounts, and says more than 16 million customers bank with it.
Where is Monzo based?
London. Its head office is a three-minute walk from Liverpool Street station, and it also has offices in Cardiff, with staff working from many other locations.
What does Monzo mean by building the bank together?
Its community forum suggests features, tests the app and gives continuous feedback, and the bank publishes its tone-of-voice guidelines — its stated alternative to banking it calls obtuse, complex and opaque.