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About
Torres's third company takes the pattern he ran at Drift — put software where the customer conversation already happens — and points it at the people who keep customers rather than win them. Agency pulls from the systems a customer success team already lives in, email, Slack, support tickets and product usage, and assembles a single picture of each account that an agent can then act on. Its first product is called Kai, named after Torres's executive assistant. He co-founded it in 2024 with Luke Van Seters, who worked with him at Drift, three years after selling Drift to Vista Equity in a deal that valued it at US$1.2B. The Series A of US$20M was announced in November 2025, led by Menlo Ventures, with Sequoia, Felicis, Snowflake Ventures and Databricks Ventures taking part. Before Drift, Torres co-founded Performable, which HubSpot bought.
Backers
Menlo Ventures led the US$20M Series A announced in November 2025; Sequoia, Felicis, Snowflake Ventures and Databricks Ventures took part. Sequoia is also named as a backer on the company's own press page.
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Quick answers
What does Agency do?
It builds AI agents for customer success teams. The software reads a company's email, Slack, support tickets and product usage and assembles a single view of each customer, which its agent then works from. The first product is called Kai.
Who founded it and when?
Elias Torres and Luke Van Seters, in Boston in 2024. Torres co-founded Drift with David Cancel in 2015 and sold it to Vista Equity in 2021 in a deal valuing it above US$1B; before that he co-founded Performable, acquired by HubSpot.
How much has it raised?
A US$20M Series A led by Menlo Ventures, announced in November 2025, with Sequoia, Felicis, Snowflake Ventures and Databricks Ventures participating.
Who from Agency is in this directory?
Elias Torres, its co-founder and chief executive, who presented at TechTO in July 2018 on how seeking wisdom helped Drift raise over $100M.